- Returns Policy -
You may return most new, unopened items within 30 days of delivery for a full credit or refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your credit/refund within three weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (2 to 6 business days), the time it takes us to process your return once we receive it (1 to 2 business days), and the time it takes your bank to process our refund request (3 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button and follow the process. We'll notify you via e-mail of your refund once we've received and processed the returned item.
NON-DEFECTIVE Returns after 30 days are subject to approval, a 10% restocking fee, and return shipping must be arranged by the customer.
- Shipping -
We offer free shipping on all orders over $1000.00!
Orders are now shipped with VTC Delivery. Pickup days will be Tuesday and Thursday in the afternoon, averaging 3.5 days from pickup to delivery.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page, please disregard these quotes for now, as we are working to integrate VTC Delivery into the flow and then the quotes will be correct again.
Please also note that the shipping rates for many items we sell are now. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
We are currently only able to service businesses in the following states, in the US only: WI, MI, IL, IN, OH, KY, AR, TN, AL, GA (PARTIAL COVERAGE)